Quick Summary: We only collect information necessary to operate the platform safely. We do not sell your data to anyone. You may request access, correction, or deletion of your data at any time.
Patek99 understands that your trust is our most valuable asset. When you register and use our platform, you entrust us with sensitive personal information. We do not take this responsibility lightly. This Privacy Policy is written in plain language — not convoluted legal jargon — so you truly understand what happens with your data.
This policy applies to all users of the patek99 platform, including those accessing via our website, Android and iOS mobile apps, and any of our official communication channels. By using patek99's services, you agree to the data protection practices described here.
Six core principles that shape how patek99 handles the personal data of every member.
All data transmitted between your device and patek99 servers is protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banks to secure financial transactions.
Patek99 has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes without your explicit consent.
Your personal data is stored on servers protected by industry-grade firewalls, strict access controls, and regular security audits. Only authorised personnel may access your data.
You have the full right to access, correct, and request the deletion of your personal data. All such requests can be submitted directly to our customer support team, which operates 24 hours a day.
Patek99 uses cookies solely to improve the user experience and analyze platform performance. We clearly explain what cookies are used and their purpose — no hidden or undisclosed cookies.
Patek99's data protection practices align with international standards including GDPR and PDPA. We regularly review this policy to ensure it remains relevant to the latest applicable legislation.
1 Information We Collect
Patek99 only collects information that is strictly necessary to provide a safe, legitimate, and high-quality service. The categories of information we collect are as follows:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad / passport number | Mandatory (KYC) |
| Contact Information | Email address, phone number, full mailing address | Mandatory |
| Financial Data | Bank account number, deposit and withdrawal records | Mandatory |
| Technical Data | IP address, browser type, operating system, device ID | Automatic |
| Usage Data | Game history, login records, in-platform activity | Automatic |
| Communication | Support chat records, emails sent to us | If applicable |
We do not collect sensitive data categories such as medical information, political views, or religious beliefs unless you voluntarily provide them in a relevant context.
2 How We Collect Your Data
Your data is collected through several different channels, depending on how you interact with the patek99 platform:
- Account registration: Information you provide when creating a new account, including your name, email, phone number, and date of birth.
- Identity verification (KYC): Identity documents such as MyKad or passport submitted for account verification and withdrawal purposes.
- Financial transactions: Details relating to deposits and withdrawals you make through the platform.
- Direct platform usage: Data automatically generated when you browse our website or use our app, including pages visited and session duration.
- Customer support: Information you share when communicating with our support team via live chat or email.
- Cookies and tracking technologies: Data automatically collected via cookies and similar technologies when you browse our platform.
3 How We Use Your Data
The information we collect is used responsibly for the following purposes only:
- Account management: Creating, verifying, and maintaining your account so you can access all platform features seamlessly.
- Transaction processing: Processing deposits, withdrawals, and bonus payments accurately and securely.
- KYC verification and fraud prevention: Verifying your identity and protecting the platform from illegal activities such as money laundering.
- Customer support: Enabling our team to assist you effectively with any inquiries, complaints, or technical issues.
- Service communications: Sending important notifications related to your account, including transaction confirmations and security updates.
- Marketing (with consent): Delivering promotional content and exclusive offers — only if you have consented to receive them. You may unsubscribe at any time.
- Platform improvements: Analyzing aggregated usage patterns to improve performance, interface design, and the overall user experience.
- Legal compliance: Fulfilling our obligations under applicable laws, including reporting requirements to relevant authorities.
patek99 will not use your data for any purpose beyond those stated above without obtaining your consent first.
4 Sharing Your Information with Third Parties
Patek99 does not share your personal information with external parties except in the following limited circumstances:
- Trusted service providers: Companies that assist us in running our operations — such as payment processors, cloud service providers, and KYC verification firms — are all bound by strict confidentiality agreements and may only use your data for purposes we specify.
- Legal requirements: Where required by law, court order, or a lawful request from a regulatory authority, we may be obligated to disclose certain information.
- Fraud prevention: In cases where we detect or investigate fraudulent activity, money laundering, or security threats, relevant information may be shared with the appropriate authorities.
- Business transfers: In the event of a merger, acquisition, or sale of patek99 assets, user data may be transferred to the new entity, subject to an equivalent or stricter privacy policy.
patek99 has never sold or rented your personal data to advertisers, data brokers, or any third party for their own commercial purposes.
5 Data Storage & Information Security
The security of your data is patek99's top priority. We implement multiple layers of technical and organizational protection to keep your information safe at all times:
- 256-bit SSL encryption protects all data transmitted between your browser and our servers.
- Passwords are stored using irreversible one-way hashing algorithms.
- Role-based access control — only staff who require your data to perform their duties are granted access.
- Real-time security monitoring and intrusion detection systems operating 24 hours a day.
- Encrypted data backups stored at geographically separate locations.
- Regular penetration testing conducted by independent security auditors.
Your personal data will be retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Financial records are typically kept for a minimum of 7 years as required by regulatory obligations. When data is no longer needed, it will be securely deleted or anonymised.
6 Cookie Policy
Patek99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
- Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as the platform will not function without them.
- Performance cookies: Collecting anonymized data on how you use the platform — pages visited, buttons clicked — to help us improve the user experience.
- Functional cookies: Remembering your preferences such as language, region, and display settings so you do not need to reconfigure them each time you log in.
- Analytics cookies: Used by trusted third-party analytics tools to understand overall platform usage patterns. This data is aggregated and does not identify individuals.
You can manage your cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the platform.
7 Your Rights as a User
You have certain rights regarding the personal data held by patek99. We fully respect and facilitate the exercise of these rights:
You may request a copy of all personal data we hold about you. We will provide this information within 30 days.
If your information is inaccurate or incomplete, you may request that we correct or update it at any time.
Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to record-keeping obligations under applicable law.
You may object to the processing of your data for direct marketing purposes at any time, and we will act on that request immediately.
You may request your data in a machine-readable format for portability to another service provider of your choice.
In certain situations, you may ask us to restrict how we process your data while any raised issues are being resolved.
To submit any privacy rights request, please contact the patek99 customer support team via the in-platform live chat. We aim to process all requests within 30 working days.
8 International Data Transfers
As part of our global operations, patek99 may transfer your personal data to servers or service providers located outside Malaysia. In all such cases, we ensure that:
- The receiving country or entity provides a level of data protection equivalent to or exceeding Malaysia's standards.
- Legally binding data transfer agreements have been established between Patek99 and all receiving parties.
- All data transfers comply with applicable data protection requirements, including Malaysia's Personal Data Protection Act 2010 (PDPA).
Data transferred across borders is subject to the same encryption protections as locally stored data. We will not transfer your data to any country that lacks adequate data protection mechanisms.
9 Links to Third-Party Platforms
The patek99 platform may contain links or integrations to third-party services such as payment processors. Please be aware that:
- Patek99's Privacy Policy applies only to our own platform and does not cover third-party websites or services.
- Each third-party service provider has its own privacy policy governing how they handle your data.
- Patek99 is not responsible for the privacy practices of any third-party platform you access through links within our platform.
We encourage you to read the privacy policy of each third-party service you use alongside the patek99 platform, especially payment processors that handle your financial transactions.
10 Children's Privacy
Patek99 is an online gambling platform exclusively for individuals aged 18 years and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
- All prospective members must confirm they are 18 years of age or older at the time of registration.
- Our KYC process is specifically designed to detect and prevent registration by underage individuals.
- Should we discover that a child's personal data has been collected inadvertently, we will promptly delete that data and close the associated account.
If you believe that someone under the age of 18 has registered on our platform, please contact our customer support immediately so that action can be taken without delay.
11 Changes to This Privacy Policy
Patek99 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt. When material changes are made:
- The "Updated" date at the top of this document will be revised to reflect the date of the latest amendment.
- Notifications will be displayed in-platform to all members who log in within 30 days after the changes take effect.
- For highly significant changes, we may send a notification directly to the email address registered to your account.
We encourage you to review this Privacy Policy periodically. Continued use of the patek99 platform after changes take effect will be considered acceptance of the updated Privacy Policy.
12 How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how patek99 handles your personal data, we are here to help. You can reach us via:
- In-platform live chat: The fastest way to get an immediate response. Our team operates 24 hours a day, 7 days a week, all year round.
- Support email: [email protected] — We aim to respond to all emails within 24 to 48 business hours.
- FAQ Page: Visit FAQ page for answers to the most frequently asked questions about privacy and account security.
Your privacy is our priority. All personal data inquiries are handled by specially trained staff and given priority treatment within our support system.